Onsite IT Support Engineer

Onsite IT Support Engineer
Category: Information Technology

Responsibilities:
* Install and configure the computer software.
* Setup the hardware and perform hardware repair.
* Maintain and repair the technological equipment or peripheral devices.
* Provide technical assistance and support, and resolve problems related to the use of computer software and hardware for end-users.
* Troubleshoot the operating system and network connection issues.
* Escalate issues/requests/tickets to vendors when necessary.
* Responsible for coordinating problem management issues.
* Maintain and contribute to a knowledge base.
* Assisting with other technical tasks.

Requirements:
* Diploma or Degree in Computer Science/IT or equivalent.
* Basic knowledge of servers, switches, routers, and Data Center related HW.
* Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end-user satisfaction.
* Ability to convey technical issues and material to non-technical end-users and managers.
* Ability to multitask and prioritize work.
* Excellent oral and written communication skills.

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Why Saf Synergy

Here at Saf Synergy, it is about working for a company where you are most valued, challenged and inspired in your job.

Your job growth is important to us, therefore we are committed to support employee growth  thru coaching and mentoring where together we build a better place to work.

Who We Serve

Saf Synergy Sdn Bhd engages in the provision of information technology, systems integration, business and technology consulting, artificial intelligence, business process outsourcing services and research & development (R&D).

It operates through the following business segments:

  • Communications
  • Education
  • Energy
  • Healthcare
  • Insurance
  • Manufacturing
  • Public sectors (including education, financial services, etc.)
  • Transportation (road and rail) and Logistic
  • Travel
  • Utilities (water)

What We Do

Through our dedicated employees, Saf Synergy provide organizations the insights to anticipate what they want and to unlock the full potential of their businesses, enabling them to be more agile and respond rapidly to changing market dynamics.

We are committed to addressing the challenge of sustainability as well. To do this, we use technology and innovation solutions to support our customers achieving their sustainable targets.

How We Lead

We are passionate to unlock the potential of our team to ensure we are fully aligned to our growth strategies and our clients expectations.

How We Work

We listen to our customers to understand their business experiences and challenges. We help them to anticipate their current and future needs. We provide the best solutions so that they will get more values out of their technology investments, and as a result become more profitable.

Our tagline

We do what we say and we think through solutions

Our core values

At Saf Synergy, our culture is defined by five core values which define how we work together and be the best at what we do:

  • Quality
  • Agility
  • Integrity
  • Unity
  • Growth

Who We Are

We are passionate to bring the most value to our clients through consulting services and innovative technology solutions while upholding the highest standards of excellence and ethics in line with Saf Synergy’s philosophy.