Call Center Representative
Category: Call Center
* Manage inboud and outbound calls/emails in a timely manner.
* Follow communication ‘scripts’ when handling user queries and issues.
* Identify customers’ needs, clarify information, research every issue and provide solutions.
* Update tickets with accurate and timely records of work performed, and resolution detail.
* Keep records of all conversations in our call center database in a comprehensive way.
* Escalates issues to senior levels, based on complaints or concerns.
* Performs other duties as assigned.
* Diploma or Degree in Computer Science/IT or equivalent.
* Strong phone and verbal communication skills along with active listening.
* Ability to mult-task, set priorities and manage time effectively.
* Excellent oral and written communication skills.